The Sykes & Sons Service
At Sykes & Sons, we are really proud of our commitment to providing great service, high-quality and value to our customers.
Over the years, our service package and after-sales care has become affectionately known to our clientele as The Sykes & Sons Service, the details of which can be found below.
Free Delivery
Your piano will be delivered by our professional piano installation team, who have the necessary experience, training and equipment to ensure that the delivery of your new instrument is carried out safely and quickly, without the piano or your property incurring any damage.
The delivery of to any ground floor location within mainland UK is free of charge.*
Delivery charges are applicable when stairs are involved. If in doubt, please just ask.
Complimentary Tuning
All of our pianos are offered with a complimentary tuning , which is carried out 4-6 weeks after our installation team have delivered your new piano. This service is offered to you free of charge.
Some companies will tell you that their pianos are tuned prior to delivery, but the tuning of a piano will be altered when it is moved, owing to climatic changes and perhaps the stressors associated with transport/installation. This is true for all acoustic pianos.
If nothing else, any piano that is on display should at least be in tune. So, "tuned prior to delivery" only represents the bare minimum of work being done and of course the tuning of the piano will be altered after it has been moved anyway, so that arrangement offers no genuine saving to you.
At Sykes & Sons, we are honest about this and it is why we offer our complimentary first tuning, 4-6 weeks after delivery (after the piano has settled in) as a part of The Sykes & Sons Service. This service includes a full regulation check and final inspection by one of our technicians to ensure that the piano is of the same standard in your home as it was when it left our workshop
The Sykes & Sons Guarantee
Every piano leaves our workshop after being meticulously prepared by our own technicians to ensure the highest quality standards.
We are so confident in our commitment to deliver high-quality that we are more than happy to offer The Sykes & Sons Guarantee with each of our instruments.
Our warranty covers the structural integrity and the mechanics of the piano.
We guarantee that the piano you purchase will be free from defects in materials and workmanship under normal everyday use for the whole duration of the warranty period. You will receive a signed and sealed copy of your warranty as soon as the piano is purchased.
We will repair the piano, covered by our warranty, if in the [very] unlikely event that it becomes defective, malfunctions or otherwise fails to conform with expectations, without a charge to you.
Custom Touch and Tone
Sykes & Sons is operated entirely by experienced piano technicians and this gives us the ability to work with our customers to tailor the touch and tone, in any stock piano, to perfectly suit your preferences and environment.
Adjustable Bench Included with every purchase
All of our pianos are coupled with a brand-new height-adjustable bench, which allow the player to tailor their seating position to play the piano comfortably.
Bespoke upholstery available.
Part Exchange
We would like to make your decision of upgrading as easy as possible, which is why we will ensure that you receive the maximum value for your old piano - with our high part-exchange prices - to keep the cost of a new instrument to a minimum.
Price Promise
At Sykes & Sons, we always endeavour to price our pianos as competitively as possible, but without sacrificing quality, customer service or after sales care. If in the event you find the same model of piano from a competitor, sold with the same service conditions, then we welcome the opportunity to match their price.
Free Reservation
Buying a piano is a big decision, and one that we don't feel should be rushed.
We appreciate that you need time to consider the purchase carefully, which is why we offer you the ability to reserve any piano that you are interested in, without a deposit or any obligation from you to buy it.
If you need time to measure up, explore other pianos or discuss the purchase with your significant other, then we want to give you that time and ensure that you don't feel pressured.
A well-chosen piano may become a valued companion for life and we want to help you buy the right piano for you, first time round.