The Sykes & Sons Service
At Sykes & Sons, we take immense pride in our unwavering commitment to exceptional service, high-quality craftsmanship, and true value for our customers.
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Over the years, this commitment has grown into something our customers speak of with real warmth, a level of care and detail that has come to be affectionately known as The Sykes & Sons Service.
Price Promise
Preparing pianos to the standard we uphold at Sykes & Sons requires genuine expertise, years of experience, and specialist equipment. Every instrument we offer has been meticulously prepared by our in-house team in our climate-controlled workshop, where we focus on every detail — from internal mechanics to exterior finish — to ensure each piano delivers exceptional performance, reliability, and aesthetic appeal.
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Our reputation has been built on quality, and that quality comes at a cost. Skilled craftsmanship and premium materials are never cheap, and nor should they be. While we may not be the lowest-priced option in the market, we are committed to offering outstanding value, especially when you consider the level of preparation, customer service, and after-sales care that define the Sykes & Sons experience.
That said, we are also fair. If you happen to find the same model of piano (or very similar) which has been prepared to the same exacting standard and is being offered with equivalent service and support, we promise to match that price.
It's our way of ensuring that you receive unmatched quality and peace of mind, at a truly competitive price.
No Obligation Reservation
Buying a piano is a meaningful decision and not one to be rushed.
At Sykes & Sons, we fully understand that choosing the right instrument takes time, thought, and sometimes a few conversations at home. That’s why we offer the option to reserve any piano you're interested in, with no deposit and no obligation to buy.
Whether you need time to measure your space, compare options, or simply reflect before committing, we are here to support you.
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After all, a well-chosen piano isn’t just a purchase; it’s a potential companion for life.
Our goal is to help you find the right piano, first time, and to ensure you feel completely confident when you do.
Custom Touch and Tone
At Sykes & Sons, we do things differently. Our business is run entirely by highly skilled and experienced piano technicians, not salespeople. This means that when you visit us, you're speaking directly with the people who restore, voice, regulate, and prepare the instruments we sell — professionals who understand every detail of how a piano feels, sounds, and performs.
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This in-house expertise gives us a unique ability to go beyond the standard retail experience. We don’t just match you with a piano — we are able to tailor that piano to you.
Whether you prefer a lighter or firmer keys, a brighter or warmer tone, or need the piano’s sound adjusted for a specific room size or acoustics, we can customise the instrument's touch and tone to suit your playing style and environment.
These adjustments are made with care and precision, by the technicians who know the instrument inside and out.
This level of personalisation is rare and it’s something that we’re incredibly proud to offer.
For us, it’s not just about delivering a high-quality instrument. It’s about delivering a piano that feels like it was made just for you.
The Sykes & Sons Guarantee
Every piano that leaves our workshop has been meticulously prepared by our in-house technicians to meet the highest standards of craftsmanship and performance. We take immense pride in the quality of our work — which is why every instrument comes with The Sykes & Sons Guarantee.
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Our warranty covers both the structural integrity and the mechanical function of your piano, giving you complete peace of mind.
We guarantee that your piano will be free from defects in materials and workmanship under normal use for the full duration of the warranty period. You’ll receive a signed and sealed warranty certificate upon purchase, confirming our commitment to the quality and reliability of your instrument.
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In the unlikely event that your piano develops a fault, fails to perform as expected, or requires repair due to a covered issue, we will take care of everything — including transportation, parts, and labour — at no cost to you.
Our guarantee reflects not only the quality of our pianos, but also our promise to stand by every customer we serve.
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Adjustable Bench Included with every purchase
Every piano from Sykes & Sons comes with a brand-new, height-adjustable bench included.
We believe that how you sit at the piano matters just as much as how the piano sounds. Good posture and comfort make a big difference to how you play and how long you enjoy playing — and that’s why we include a proper adjustable bench with every instrument. You can set it to just the right height for you, making sure you're comfortable and supported every time you sit down to play.
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Our benches aren’t just practical — they’re crafted to match your piano in both style and quality. Each one is carefully stained and finished (in lacquer or polyester, depending on the piano) to create the closest possible match in colour and sheen.
Built in Europe using solid hardwood, these benches are strong, stable, and built to last. From their smooth height-adjustment mechanism to the rounded edges and thick, comfortable cushioning, every detail has been designed with both comfort and elegance in mind.
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By default, benches come with a soft beige fabric cushion, but if you’d like something different, we offer a wide range of upholstery colours and materials to suit your personal style and match your home décor. We’re always happy to help you find the perfect look.
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As with everything we offer, safety is just as important as style. All our benches, cushions, foam, and fabric coverings are fully compliant with the Furniture and Furnishings (Fire Safety) Regulations 1988, giving you complete peace of mind.
Whether you're playing for a few minutes or a few hours, your bench should support you comfortably — and beautifully. We’ve thought of every detail, so you can focus on the music.
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Nationwide Delivery
From the moment your piano leaves our workshop to the moment it arrives in your home, you can be assured that it is in expert hands.
Every piano is delivered by a specialist installation team of highly trained piano handlers with years of experience in the safe transport, positioning, and setup of high-value pianos. They’re equipped with the specialist vehichles, the proper tools, protective equipment, and know-how to handle each delivery with precision and sensitivity, whether it’s a straightforward ground-floor placement or a more complex installation involving tight spaces or delicate flooring. Your piano will be fully protected throughout the process, and our installers will take the time to ensure it’s correctly positioned, levelled, and ready for play before they leave.
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We offer free standard delivery to any ground floor location within mainland UK.
This includes careful transport, setup in the room of your choice, and a helpful walkthrough if needed.
If your delivery involves stairs, multiple levels, or limited access, there may be an additional charge to ensure we can carry out the installation safely and appropriately. However, we always aim to keep these costs as fair and transparent as possible.
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If you’re unsure about the access in your home — for example, if you have a few steps up to the entrance, live in a flat, or are concerned about narrow doorways or staircases — please don’t hesitate to reach out. We’re more than happy to offer free, no-obligation advice, and can even request photos or video walk-throughs to assess the best approach. Our goal is simple: to deliver your piano safely and professionally, with no surprises and no stress.
Complimentary First Tuning
At Sykes & Sons, our commitment to quality doesn’t stop once your piano is delivered. We understand that a piano isn’t just an object — it’s a finely balanced acoustic instrument, made almost entirely from natural materials like wood, felt, and leather. These materials are sensitive to even the slightest changes in temperature and humidity, which means that some adjustment is perfectly normal after delivery.
That’s why we include a complimentary first tuning with every piano purchase — carried out approximately 4 to 6 weeks after your piano has arrived in your home.
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When a piano is moved, especially from our climate-controlled workshop to your home, it will need time to acclimate to its new environment. During those first few weeks, the piano settles: the wood adjusts to humidity levels, the strings stabilize, and the overall structure responds to its surroundings. Tuning immediately after delivery wouldn’t be effective — the instrument would likely drift out of tune again as it settles.
By waiting 4 to 6 weeks, we ensure that your piano is ready for its first proper in-home adjustment, so that the tuning holds and the piano performs exactly as it should.
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This free-of-charge service is more than just a basic tuning. It includes:
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Full pitch correction and tuning, performed by a qualified Sykes & Sons technician
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A regulation check, to ensure the keys and action mechanism are responding properly
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A final inspection, confirming that your piano is performing to the same standard it was when it left our workshop
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Minor adjustments, if needed, to adapt the instrument to your home environment
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This post-delivery visit allows us to fine-tune your piano to your space, ensuring it sounds and feels just right — and reassuring you that the high standards we set in our workshop are maintained in your home.
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While this first tuning is complimentary, we’re also happy to offer guidance on ongoing maintenance and tuning schedules, tailored to your piano, your usage, and your environment. Regular care ensures your piano continues to sound its best for years to come.
Part Exchange
We know that choosing to upgrade your piano is an exciting step, but it can also come with some practical questions. What happens to your current piano? How do you get the best value from it? And how can you make the most of your investment?
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To help make your decision as smooth and stress-free as possible, we offer a generous part-exchange programme designed to give you the maximum value for your existing piano. In fact, we regularly offer some of the highest part-exchange prices in the industry, helping to reduce the overall cost of your upgrade and making a new, higher-quality instrument more affordable than you might expect.
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Whether your current piano was originally bought from us or elsewhere, we’ll assess it fairly and transparently, considering its age, condition, and brand, and offer you a competitive trade-in value that reflects its true worth.
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We handle all the logistics, too, so you don’t have to worry about moving or reselling your old piano yourself. Our team will collect your current instrument at the same time we deliver your new one, saving you time, hassle, and additional costs.
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If you're simply exploring your options, that’s fine too. We’re happy to provide a no-obligation valuation of your piano and talk you through what an upgrade might look like, both musically and financially. There’s never any pressure to buy; just helpful, honest guidance when you need it.
So whether you're looking for better tone, improved touch, or a piano that better suits your space or skill level, we’re here to make your next step easy, affordable, and genuinely exciting.
Trade-Up Guarantee
When you invest in a piano from Sykes & Sons, you're not just buying an instrument — you're beginning a journey. Whether it’s your child’s first steps into music, your own long-awaited return to playing, or the quiet joy of having a beautiful piano at home, we believe that journey should grow with you.
As your playing progresses, so might your musical needs. You may outgrow your first upright and crave a richer tonal palette. You might fall in love with the resonance of a baby grand, or seek a touch that better matches your technique. That’s why we offer the Sykes & Sons Trade-Up Guarantee, a promise that your initial investment is never wasted, and never a dead end.
If at any point within five years of your purchase you decide to upgrade, we’ll credit up to 100% of your original piano’s value toward a new instrument from our collection.*
No stress. No pressure. Just a smooth path forward from one carefully prepared piano to another.
We want every customer to feel the same confidence in choosing us the second time as they did the first. Because we’re not just here to sell you a piano, we’re here to help you grow with it.