Frequently Asked Questions
How soon can my piano be delivered?
Any piano can usually be delivered within one week.
My house has steps. Will delivery still be free?
How much is delivery?
Who will carry out my complimentary first tuning?
If you're outside of our covered area then we will appoint a trusted representative to carry out the tuning on our behalf.
Eiether way, your piano will be tuned by a fully qualified and experienced technician.
I already have a piano tuner. Can they tune my [new] piano?
If you already have a piano tuner and you're happy to continue using them, then we would encourage you to do so.
Why do you include a complimentary tuning?
This is true for all acoustic pianos.
For this reason, we offer you a first in-house tuning at no additional cost, 4-6 weeks after delivery.
What does the Sykes & Sons warranty cover?
How long is the warranty?
The length of the warranty is displayed on the main page of each individual piano.
If in doubt, please contact us.
Do you provide a piano stool?
All of our brand-new adjustable stools are crafted by our specialist supplier, who ensure the highest level of quality and reliability. All piano stools comply with all current EEC safety regulations.
Do you teach the piano?
Piano lessons are not part of our offered services.
However, we work closely with many piano tutors and will be happy to recommend a suitable teacher for you.
Do you supply electric/digital pianos?
Although the quality of digital pianos has massively improved since their initial inception, we strongly believe that the experience and sound quality of an acoustic piano cannot be replicated by a digital.
For these reasons, we choose not to stock them.
Do you offer part exchange?
We always consider part exchange.
We would like to make the decision of upgrading as easy as possible, which is why we will ensure that you receive the maximum value for your old piano - with high part-exchange prices - keeping the cost of a new instrument to a minimum.
Are your [upright] pianos underdamped?
ALL upright pianos from Sykes & Sons are underdamped.
We do not stock overdamped upright pianos.
Are your [upright] pianos overstrung?
All of our current stock is overstrung.
What is the 'Price Promise'?
The pianos must come with the same service conditions, e.g. free delivery, same length guarantee, complimentary tuning and stool included, and the same high level of technical preparation.
What paperwork will I receive with the piano?
You will receive a signed copy of your warranty/guarantee and an itemised receipt.
Do you buy pianos?
We are always interested in buying used pianos. For more information, click here.
How can I pay?
We do not accept cash or cheque.
How do I make an appointment?
To make an appointment, please contact us via phone or email.
Our Operating Hours:
Why by appoitment only?
What is involved during an appointment?
Buying a piano is a considerable investment and a well-chosen instrument may become a valued companion for life. This is why we strive to make your visit to Sykes & Sons as enjoyable and informative as possible. Our aim is to offer the best advice possible, so you can make the best buying decision based on your requirements.
We do not agree with high-pressure sales tactics and promise a relaxed and informal atmosphere.
Videos and Photographs
Do you provide any videos of a piano being played?
All too often we hear stories from individuals who have committed to purchasing a piano on the strength of a recording, only to find that the recording was not representative of the piano at all.
Many factors can influence how a piano sounds on a recording, such as the quality of the speakers on the device you are using to play the recording and the capabilities of the microphone used to record it. Also, pianists can use their individual techniques to highlight characteristics from a piano that other pianists may not.
Sykes & Sons believe that the only way to truly experience the tone and touch of a piano is to sit at the piano and play it. You are more than welcome to visit us and sample any of our stock, to listen to it in person, to play it yourself; how you would play it at home.
How do you photograph the pianos?
We want our photographs to be a real representation to how our stock looks in person.
For this reason, we use a high-quality, professional camera for our stock photography.