Last updated: July 2026

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At Sykes & Sons Pianos, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit our website or contact us.

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By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Who We Are

 

Sykes & Sons Pianos is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.

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Information We Collect

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Depending on how you use our website, we may collect the following information:

• Your name.

• Your email address.

• Your telephone number.

• Your postcode or general location, where you choose to provide it.

• The contents of any enquiry or message you send to us.

• Technical information relating to your visit, including your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit.

• Anonymous website usage information collected through analytics services.

 

You are under no obligation to provide personal information. However, if you choose not to provide sufficient contact details, we may be unable to respond to your enquiry.

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How We Use Your Information

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We use your personal information to:

• Respond to enquiries and provide information about our services.

• Arrange appointments and communicate with you regarding your enquiry.

• Maintain appropriate business records.

• Improve our website, services and customer experience.

• Meet any legal, accounting or regulatory obligations.

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We do not sell, rent or trade your personal information to third parties.

We do not send unsolicited marketing emails, newsletters or promotional communications. If you contact us, we will only use your information for the purpose of responding to your enquiry, fulfilling our legal obligations, or where we have another lawful basis to do so under UK data protection law.

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Lawful Basis for Processing

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Under the UK General Data Protection Regulation (UK GDPR), we process personal information because:

• it is necessary to respond to your enquiry or take steps at your request before entering into a contract;

• it is necessary for our legitimate interests in operating and improving our business;

• we are required to comply with legal or regulatory obligations.

 

Website Hosting and Third-Party Services

 

Our website is hosted by Wix.com Ltd, which provides the platform on which this website operates.

Enquiries submitted through our website are processed using Google Workspace, including Gmail, so that we can respond to your enquiry efficiently.

 

These service providers process information on our behalf and maintain their own security and privacy standards.

We encourage you to review the privacy policies of these providers if you would like further information about how they process personal data.

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Analytics

 

We use Wix Analytics and Google Analytics to help us understand how visitors use our website.

Analytics information helps us improve the performance, usability and content of our website. Where required, analytics cookies are only used with your consent.

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The information collected is used in an aggregated form wherever possible and is not intended to identify individual visitors.

 

Cookies

 

Our website uses cookies to ensure it functions correctly and to improve your browsing experience.

When you first visit our website, you will be given the opportunity to manage your cookie preferences.

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Essential Cookies

 

Essential cookies enable core functionality such as website security, identity verification and network management.
These cookies are required for the website to function correctly and cannot be disabled.

 

Functional Cookies

 

Functional cookies remember choices you make to provide a more personalised experience.
These cookies are optional and can be disabled through the cookie preferences banner.

 

Analytics Cookies

 

Analytics cookies help us understand how visitors interact with our website, allowing us to improve performance and identify areas for improvement. These cookies are optional and will only be used if you choose to enable them.

 

Marketing Cookies

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Marketing cookies measure advertising effectiveness and help deliver more relevant advertising.
These cookies are optional and will only be used with your consent.

You can change your cookie preferences at any time using the cookie settings available on our website or through your web browser settings.

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How Long We Keep Your Information

 

We only keep personal information for as long as it is reasonably necessary.

Routine enquiries that do not lead to ongoing work are generally deleted within approximately 30 days.

Where an enquiry results in work being undertaken, or where information is required for quotations, warranties, accounting, legal obligations or other legitimate business purposes, we may retain relevant correspondence for longer.

 

When information is no longer required, it is securely deleted.

 

Keeping Your Information Secure

 

We take appropriate technical and organisational measures to help protect personal information against accidental loss, unauthorised access, alteration or disclosure.

We use reputable service providers, including Wix and Google, together with appropriate internal procedures to help safeguard the information entrusted to us.

Although every reasonable effort is made to protect your information, no method of transmitting data over the internet can ever be guaranteed to be completely secure.

 

Links to Other Websites

 

Our website may contain links to external websites.

Once you leave the Sykes & Sons Pianos website, we have no control over how those websites collect or use your information.
We recommend reviewing the privacy policy of any website you visit.

 

Your Rights

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Under UK data protection law, you have the right to:

• request access to the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request erasure of your personal information where appropriate;

• object to or restrict certain types of processing;

• request a copy of your personal data in a portable format where applicable.

 

If you wish to exercise any of these rights, please contact us.

 

Complaints

 

If you have any concerns about how we handle your personal information, we encourage you to contact us first so that we have the opportunity to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the way our business operates.

Any updates will be published on this page, and the revision date at the top of this document will be amended accordingly.