At Sykes & Sons Pianos, family and community has always been at the heart of what we do and we want to assure you that we are continuing to prioritise the health and safety of all of our customers, employees and their families during these unprecedented times.
As the situation caused by COVID-19 (Coronavirus) continues to change and evolve on a daily basis, we would like to keep our customers informed and updated with the actions and measures that we are taking to ensure that we are doing all we can to prevent the spread of COVID-19 and keep our customers and ourselves safe; in accordance with the advice of the World Health Organisation, the Governmentand Public Health Authorities.
Visits to us
Visits to sample our pianos continue to be by appointment only and we have limited the amount of appointments to one per day.
Brief enquiries will be made regarding the health of any visitors and any member of their household before the appointment is confirmed.
An alcohol-based hand sanitiser and optional nitrile (non-latex) gloves will be offered to visitors upon entry.
In accordance with regulations set out by the government, visitors are required to wear a face covering.
We will provide disposable, Type IIR face masks to visitors if required.
Any piano that is sampled will be sterilised before the next day's appointment.
Our delivery service has now resumed and we have implemented safety precautions to ensure that we are doing everything we can to prevent the spread of Covid-19 and to protect our customers and staff.
Our delivery team will be equipped with the appropriate personal protective equipment (PPE) to ensure the safety of our staff and customers. PPE includes face masks, nitrile gloves and hand sanitiser.
Brief enquiries will be made regarding the health of every person in the household before the delivery date is confirmed.
An SMS alert will be sent to the customer from our delivery team 30 minutes before their arrival.
Each customer will receive a phone call by our delivery team 15 minutes prior to their arrival, to discuss the access to individual properties.
We need the doors and windows left open when our team arrives.
Customers are to pre-advise the chosen location of their piano and leave markers on the floor to indicate their desired piano placement.
We request that any occupants remain in another room or upstairs while the team are inside the property.
Our team will call the customer from outside to ensure that they are happy with the instrument and the positioning before they leave.
Any and all off-site piano tunings, repairs or other home visits (excluding the delivery of pianos) have been cancelled until further notice.
We would like to take this opportunity to thank our customers for continuing to support us through these challenging times. We don't take the fact that so many people so patiently waited for us to reopen after our temporary closure in March (2020), while we followed Government Coronavirus Guidelines.
Please get in touch if you have any questions or queries and we will be happy to support you in any way possible.
In the meantime, stay safe and healthy.
Sykes & Sons